Step 1:
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Use ProQuest's Technical Support Page |
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Step 2:
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Delete all cookies and temporary Internet
Files. |
 | In your Internet Explorer browser, go to Tools & choose Internet
Options |
| Delete cookies and Delete files (including offline content) from the
General Tab |
| Click OK |
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Step 3:
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Reload or Refresh the HeritageQuest page
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| Click the Refresh/Reload button in your Internet Explorer browser
with the HeritageQuest page open |
| Close Internet Explorer |
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Step 4:
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Are you accessing HeritageQuest from the
correct page? |
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Step 5:
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Enter the correct Library Card number |
| You should have a valid library card from a Craven-Pamlico-Carteret
Regional Library |
| Use all ten-digits of the barcode |
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Step 6:
(Make changes to your computer at your own risk.) |
Enable
cookies,
Java
scripting & security setting |
| In your Internet Explorer browser, go to Tools & choose Internet
Options |
| On the General Tab, click Settings under Temporary Internet Files |
| Make sure your browser checks for new versions of webpages
"Automatically" & click OK |
| Under the Security tab, click Custom Level |
| Reset Level to Medium or Medium Low and click OK |
| On the Privacy Tab, set privacy to Medium or Low & Click OK to exit
Internet Options |
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Step 7:
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Are you using America Online (AOL)? |
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There are some know issues with remote users accessing HQO using AOL. Other
ISPs might cause similar problems, but at least we've been able to find that if
you are using AOL 8.0, the only thing you have to do is minimize AOL and open
Internet Explorer outside AOL. If you are using AOL 9.0, you open your Internet
Explorer browser, go to Tools, then Internet Options, and then when you get the
little window with all the tabs, choose the AOL tab and choose on the Web
Browser Accelerator section of that tab the option that says 'Do not Store Web
Pages'. After you do this you can access HQO through AOL. 9.0 without minimizing
it. |
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Step 8:
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Do you use a firewall or internet
security program? |
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Another thing that might be causing problems accessing HQO remotely is if you
are using a firewall or security software on their computer. Please visit this
URL
<http://www.texshare.edu/remote/firewall.html>
to find instructions on how to set up your firewall/security software (Norton's)
so that they can access HQO. |
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Step 9:
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Still not able to access HeritageQuest? |
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